CX Design
Format
Online
Next Cohort
May 28th
Time
12pm - 2pm EST
Duration
6 Weeks
Transform your mindset and skill set to start building amazing experiences today.
An intensive 6-week remote course which will help you leverage emerging technologies and behavioural insights to design and deliver innovative customer experiences.
*Timezone: Tuesdays,$1,950.00
What will I learn?
You will learn how to leverage some of the key trends driving future behaviours and methods to experiment tomorrow’s great experiences today. This course will help you not only understand customers needs but also how to apply CX as a driver of digital and business transformation.
How will I learn?
You will learn in an immersive way, in interactive live sessions led by our facilitators. You will also receive unique content and complementary materials, specially curated by Hyper Island for each module. And above all, you will learn by doing, with individual and group activities each week.
Why Hyper Island?
At Hyper Island we don't bring all the answers. We create facilitated learning journeys where discovering, applying and reflecting are part of the process in which you internalize learning, develop skills and generate knowledge that you can immediately apply to your own business challenges.
Our methodology
Our methodology is founded on a learner-centered, experience-based approach. We create facilitated learning journeys, where discovering, uncovering, applying and reflecting is all part of the process by which participants learn useful skills and knowledge they can apply right away. In all our learning we always work with these fundamental tools.
Download the course Syllabus
TALK TO US!
We want to hear from you! Schedule a conversation with Gleisson and learn how Hyper Island can help your company or team.
What do the Alumni say about the course?
“It was super inspiring to be part of this course in CX Design 🙌 I’ve gained so many nuggets of new insights and ideas for building great customer experiences moving onwards. I can highly recommend this course in CX Design to anybody working in digital strategy, UX design, and who’s building digital products/experiences/transformations in any capacity.”
– Jacob Langvad Nilsson, Senior Project Manager at Merkle
“Hyper Island North America CX Program provided me with critical tools for taking every opportunity that the “Experience Economy” -as Pine and Gilmore called it-, gives. I am looking forward to applying all I have learned to keep fostering citizenship access to Justice and victims of crime care.”
– Patricio Moyano Peña, State Prosecutor’s Legal Chief of Staff Buenos Aires
Frequently asked questions:
What is the format of the course?
This is an online course with live interactive meetings and an asynchronous parallel journey. Through the specially curated learning kits, the weekly tasks and the live class, we deepen the knowledge of each module. We blend the learning material between videos, text, examples of market cases and our own videos of additional Hyper Island content. We encourage you to reflect on what we are learning and exchange experiences with your peers and the facilitators.
Are live meetings recorded?
Yes, if you are unable to participate, you will be able to watch all meetings asynchronously. All sessions are recorded and made available 1 day after their completion. The interactive live session is for many participants the highlight of the learning journey. Try to schedule yourself to be there but don’t stress if it’s not always possible.
How long will I have access to the material?
Both the learning material and the videos of the live session sare available to you indefinitely.
How does the Hyper Island methodology work?
Our methodology is based on hands-on learning, feedback, inclusive communication, collaboration between participants in each journey and reflection on what we are learning. We believe that learning by doing, in a safe environment where collaboration and reflection are always present enhances the learning experience.
How can I pay?
You can purchase our courses on your credit card directly on the site. We also accept deposit and can invoice your company. Contact us to find out more.
Does the course have a certificate?
Yes, at the end of the course you will receive the certificate of completion with the total hours and proof of participation. To receive it, it is necessary to attend at least 60% of the live sessions and/or perform at least half of the weekly activities.
Does Hyper Island offer scholarships?
We understand and care about social injustices such as social inequality, structural racism, LGBTphobia, sexism, ageism, and many other forms of discrimination that unfortunately still permeate our society.Thinking about how to do our part to change this social cycle - even if it is just a little - we created this space for scholarship applications with up to 100% discount on our online courses. To apply, fill out this form.
About Hyper Island
In 2023, Hyper Island celebrates 27 years as a provider of education and facilitator of immersive learning experiences for individuals and companies alike. During this time, we have worked to help people develop and cultivate their skills to meet the challenges of an ever-changing society.
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