An intensive 6-week remote course which will help you leverage emerging technologies and behavioural insights to design and deliver innovative customer experiences.
Access the full program
Download the syllabus to get more information about the course, dive into the content of the classes and learn more about our methodology and our facilitators.
What will I learn?
You will learn how to leverage some of the key trends driving future behaviours and methods to experiment tomorrow’s great experiences today. This course will help you not only understand customers needs but also how to apply CX as a driver of digital and business transformation.
How will I learn?
You will learn in an immersive way, in interactive live sessions led by our facilitators. You will also receive unique content and complementary materials, specially curated by Hyper Island for each module. And above all, you will learn by doing, with individual and group activities each week.
Why Hyper Island?
At Hyper Island we don't bring all the answers. We create facilitated learning journeys where discovering, applying and reflecting are part of the process in which participants internalize
learning, develop skills and generate knowledge that you can immediately apply to your own business challenges.
“It was super inspiring to be part of this course in CX Design 🙌 I’ve gained so many nuggets of new insights and ideas for building great customer experiences moving onwards. I can highly recommend this course in CX Design to anybody working in digital strategy, UX design, and who’s building digital products/experiences/transformations in any capacity.”
– Jacob Langvad Nilsson
“Hyper Island North America CX Program provided me with critical tools for taking every opportunity that the “Experience Economy” -as Pine and Gilmore called it-, gives. I am looking forward to applying all I have learned to keep fostering citizenship access to Justice and victims of crime care.”
– Patricio Moyano Peña
Frequently asked questions:
What is the format of the course?
This is an online course with live interactive meetings and an asynchronous parallel journey. Through the specially curated learning kits, the weekly tasks and the live class, we deepen the knowledge of each module. We blend the learning material between videos, text, examples of market cases and our own videos of additional Hyper Island content. We encourage you to reflect on what we are learning and exchange experiences with your peers and the facilitators.
Are live meetings recorded?
Yes, if you are unable to participate, you will be able to watch all meetings asynchronously. All sessions are recorded and made available 1 day after their completion. The interactive live session is for many participants the highlight of the learning journey. Try to schedule yourself to be there but don’t stress if it’s not always possible.
How long will I have access to the material?
Both the learning material and the videos of the live session sare available to you indefinitely.
How does the Hyper Island methodology work?
Our methodology is based on hands-on learning, feedback, inclusive communication, collaboration between participants in each journey and reflection on what we are learning. We believe that learning by doing, in a safe environment where collaboration and reflection are always present enhances the learning experience.
How do I know if this course is for me?
If you are someone who wants to learn new ways of acting in a complex and constantly changing world, this course is for you. Regardless of their level of knowledge on the subject, our methodology allows each participant to have their own learning journey and delve into the subject as far as they wish.
And if you're not sure if this course is the right choice now on your development journey, send us a message and we'll be happy to discuss the course with you!
How can I pay?
You can purchase our courses on your credit card directly on the site. We also accept deposit and can invoice your company. Contact us to find out more.
Is there some kind of discount?
Some courses have a discount for early enrollment (we call it Early Bird) and 10% off for our Alumni community and alumni referral.
Does the course have a certificate?
Yes, at the end of the course you will receive the certificate of completion with the total hours and proof of participation. To receive it, it is necessary to attend at least 60% of the live sessions and/or perform at least half of the weekly activities.
Companies that trust Hyper Island
About Hyper Island
For over 25 years, Hyper Island has been a world leader in the immersive learning experience industry. Hyper Island prepares individuals and organizations to anticipate and adapt to the changes of tomorrow, today. Through partnerships with companies all over the world, we help create dynamic and innovative cultures that accelerate long-term change.
At Hyper Island we solve business challenges through learning experiences. We are also committed to putting people at the centre of transformation, ensuring they are seen and heard. We create facilitated learning experiences, where discovering, uncovering, applying and reflecting is all part of the process by which participants learn useful skills and knowledge they can apply right away.