ABOUT THE SESSION

On the second day of workshops, you'll dive deep into three pivotal areas of modern innovation and customer engagement. Session 4: Systemic CX will guide you in approaching customer experience from a systemic and holistic perspective. You’ll learn to design solutions that cater to the entire customer spectrum, enhancing your skills in systems thinking, customer-centric design, and adaptability. Session 5: Networks, Communities and Transmedia Storybuilding focuses on leveraging storytelling to create compelling narratives across various platforms. This session will help you develop creativity and communication skills tailored for the digital and networked society, enabling you to engage audiences effectively. Session 6: Creative Collaboration provides a hands-on exploration of collaborative creativity. You’ll break down silos, leverage diverse perspectives, and engage in an agile design sprint to foster co-creation and innovation. This session emphasizes skills in collaboration, creativity, and co-creation processes. Throughout the day, you will enhance your ability to design exceptional customer experiences, craft impactful stories, and work collaboratively to drive innovation in a connected world.

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