Session 4: Systemic CX
Date
November 20
Time
9am - 11:30am
Location
Downtown Miami
Approaching customer experience from a systemic and holistic perspective, designing for the customer spectrum.
$150.00
Early Bird Price
ABOUT THE SESSION
Customer experience (CX) is no longer just about the individual; it’s about creating holistic systems that cater to a spectrum of users. This workshop will help you rethink CX from a systems thinking perspective, ensuring that all touchpoints in the customer journey are integrated and designed for diverse user archetypes. The experiential learning activity will allow you to map out a user ecosystem, applying new methodologies to build experiences that are adaptable and inclusive. You’ll leave with a set of tools to elevate your organization’s CX strategy in a way that resonates deeply with the entire customer spectrum.
Buy your TicketAbout Hyper Island
In 2024, Hyper Island celebrates 28 years as a provider of education and facilitator of immersive learning experiences for individuals and companies alike. During this time, we have worked to help people develop and cultivate their skills to meet the challenges of an ever-changing society.
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